FAQs

Customer support

The customer support is available from 9am – 9pm AEDT/AEST.

Please visit our contact us page in the menu to reach the customer support for any queries or feedback.

International Shipping

You could place your order from anywhere in the world as all of our products are shipped worldwide.

Orders and Shipping

After you have placed your order and made the payment, the order will be processed and will be shipped to you within 2-3 weeks.

Payment

All your payments are encrypted and are processed through a secure server. Your payment details or personal information are never stored on our website or through the payment processing merchant.

We accept payments from all types of credit and debit cards powered by Stripe. We also accept payments through Paypal including one-click payment.

Promotions and Giveaways

Yes, we do offer free giveaways from time to time. Details on how to enter will be mentioned when the giveaway is conducted. You can also join our mailing list by entering your details in the subscription box to receive details about the giveaway.

You can receive coupon codes and frequent offers on our products by signing up to our email list.

Yes we do offer occasional promotional and limited time offers and provide coupon codes.

Returns and Refund

Depending on the type of payment method you have used to pay for the product and the country you have placed the order from the refunds can take anywhere between 3-14 working days to be processed.

Yes, you can return the product if you change your mind or if you are not satisfied with the product. Once we have received the product, your refund will be processed immediately and will be transferred into your bank account.

Yes, you can cancel your order if you change your mind after making the payment, as long as it is before the order has been processed.

Tracking

You can track your order by using the tracking number that will be sent to you after you place an order. If you didn’t get a tracking number or if you are unable to track your item, please contact us from your Support page and we will help you with the order tracking process.

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